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New Member
Posts: 2
Registered: ‎08-13-2019

Pickup delayed

A week ago I went to the store to purchase a new iPhone but the one I wanted was out of stock so the salesman ordered it online for me and to be shipped to the store for pickup. The eta he gave me was to wait 4 days. I haven’t received a notification that the phone was in by the time that day has come so I went to the store to ask what the status was. The associates told me the order hasn’t come in and I should receive an email or text once it arrives. This has changed the status of my order to “pickup delay”. It is a week later since I placed my order and it says if the order hasn’t been fulfilled by sept, it would be cancelled. Is this typically standard when ordering online? If someone could help me with the status of my order I’d greatly appreciate it, thanks.
Posts: 85
Topics: 1
Kudos: 16
Solutions: 3
Registered: ‎02-08-2019

Re: Pickup delayed

Hey there, Nekoxnikki2,

 

I totally understand how exciting it is to buy a new phone, and the anticipation of waiting for it to arrive. I'd be happy to check on this order status for you and see if I can clear up any confusion. Please send us a private message with your full name, email, and phone number and I'd be happy to help. 

 

You can send a private message by clicking the blue button in my signature!

 

Looking forward to hearing from you, 

 

Meg|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎08-13-2019

Re: Pickup delayed

Hello,

I already canceled my order when I arrived back to the store today since they told me won’t be able to locate the item at any time soon even if I re-ordered it. I am currently expecting my refund to be processed at this time. Thank you.
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Posts: 85
Topics: 1
Kudos: 16
Solutions: 3
Registered: ‎02-08-2019

Re: Pickup delayed

Hey,

 

That sounds great. Please let me know if there's anything else I could help with! Smiley Happy

 

Best,

Meg|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!