10-08-2017 02:47 AM
I've ordered two phones, they cost over $1,300 total. Was supposed to arrive Saturday October 7th, never arrived. Stayed at home all day waiting for them but they never came. When clicking our tracking number provided in the email it still says it's out for delivery, but it's 4 am on Sunday October 4th now and the phones are not here yet... We really needed the phones TODAY (or well... technically yesterday)... quite disappointed.
10-09-2017 07:40 PM
Thank you for joining the Best Buy forums! I’m disappointed your package didn’t arrive on the date you were expecting, but I’m more than willing to see if I can shine some light on why there was a delay in the first place.
Your registration information did not allow me to find any orders placed in our systems. Please send me a private message by clicking the link in my signature line below. Be sure to include your full name, order number, email, and phone number.
I truly hope your phones arrived by now, but if they haven’t, just let me know! Looking forward to working with you soon!