Add Product

Search Results:

Reply
Highlighted
New Member
Posts: 3
Registered: ‎11-10-2019

Phone Delayed [Emergency]

I ordered a new phone (64gb iPhone 11 Plus [Gold AT&T] on November 8th 2019 to get delivered November 9th 2019. I am disabled and since this delivery required a signature, I picked a day I knew I'd be available. Now it's delayed until December??? Even if it comes another day...if I'm not home, I can't go pick it up! PLUS - AT&T has already put the upgrade charge on my bill with no phone yet...

Highlighted
New Member
Posts: 3
Registered: ‎11-10-2019

Re: Phone Delayed [Emergency]

As a disabled person in need, I need an answer, I can't even CALL the support without my phone.
Highlighted
Posts: 431
Topics: 33
Kudos: 99
Solutions: 29
Registered: ‎10-03-2017

Re: Phone Delayed [Emergency]

Hi there, SSmithOfficial! 

 

I understand that you have some concerns regarding a recent order that you placed with us online. We'd be happy to take a look into this for you and see what options may be available at this time. I can see that you've also sent us a private message on here, so I will be following up with you privately to provide further assistance with your order-related concerns.

 

I look forward to speaking with you more and seeing what's possible! 

 

Sincerely,

Vince|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!