11-10-2019 03:19 PM
I ordered a new phone (64gb iPhone 11 Plus [Gold AT&T] on November 8th 2019 to get delivered November 9th 2019. I am disabled and since this delivery required a signature, I picked a day I knew I'd be available. Now it's delayed until December??? Even if it comes another day...if I'm not home, I can't go pick it up! PLUS - AT&T has already put the upgrade charge on my bill with no phone yet...
11-11-2019 10:28 AM
Hi there, SSmithOfficial!
I understand that you have some concerns regarding a recent order that you placed with us online. We'd be happy to take a look into this for you and see what options may be available at this time. I can see that you've also sent us a private message on here, so I will be following up with you privately to provide further assistance with your order-related concerns.
I look forward to speaking with you more and seeing what's possible!