11-07-2019 12:13 PM
Hi there, shimene,
Welcome to the Best Buy Forums and thank you for taking the time to write in to us.
I use my PayPal account often, so I can certainly understand wanting to use yours on your online order. Have you tried to clear the cache and cookies on your device to see if that clears up this issue? Steps on how to do this can be found here. Let me know if this works out for you!