09-30-2019 06:22 PM
10-02-2019 04:19 PM
Thanks for creating a profile here on the Best Buy forums. Welcome to this great, public community!
Typically, when you pre-order a game Best Buy will take an initial authorization at the time or purchase/order. Unlike the normal authorization period, Best Buy releases the initial authorization after a few days. This is due to the pre-order experience a lot of times being so far in advance of when the product is released and fulfilled and not wanting to re-authorize the customer’s account so frequently. Instead, Best Buy will then re-authorize that amount again 5 days prior to the release date. Once the release date occurs and the product is shipped/fulfilled, we will then charge for the amount.
Regarding refunds, they typically occur within about a week, but it can vary depending on your financial institution. I’d be happy to look into this transaction for you and see what answers I may be able to provide. To do so, please send me a private message by clicking on the blue button in my signature below. Please include your full name, email, phone number, and order number.