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New Member
Posts: 2
Registered: ‎09-13-2019

Paid 1 day shipping received ground and Poor customer service

I ordered my phone on tuesday and paid for next day shipping and it was shipped ups ground. That is false advertising and fraud. You miss led me and didn't receive package until Friday. Only one of the items was sent to the correct address. Other was sent to the billing address. Horrible customer service and never received a call back after my fourth attempt to resolve the situation. I won't be back because of this experience.
Posts: 388
Topics: 15
Kudos: 94
Solutions: 26
Registered: ‎07-23-2018

Re: Paid 1 day shipping received ground and Poor customer service

Hi there, chasebueche,

 

Thanks for connecting with us on our forums. It sounds like you are facing a couple of unique issues and we apologize about that! We would never want there to be any issues with an order placed such as you described.


I do see it has been a few days since you posted with us. If you are still in need of assistance with this, will you please use the blue button in my signature to send us a Private Message? Please be sure to include your order number, full name, email address, and phone number. 

Austin|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 2
Registered: ‎09-13-2019

Re: Paid 1 day shipping received ground and Poor customer service

Only issue i have is that i will never buy from best buy again. I liked best buy, not will never recommend again and urge others to go elsewhere and mention how you commit fraud to make money and do nothing about it.