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New Member
Posts: 2
Registered: ‎09-05-2019

Packaged shipped to New York????

Alright... I'm not sure if I'm crazy or not... but this just seemed really weird when I checked my email. I recently ordered a MSI - Optix 27" LED FHD FreeSync Monitor online and had it scheduled to be delivered to my campus mail room so I could pick it up this week... only to find out that it has been shipped and delivered to Rockville Centre, New York... which is not at all within 3 hours of where I currently reside! I have no clue what to do, as I can't cancel the order because it's been delivered already. I've double checked everything to make sure that there was no error in address on my end, but everything I checked seemed, and was, accurate. I'd appreciate some help in regards to how I can get my product without having to spend another 200 dollars on it.
New Member
Posts: 2
Registered: ‎09-05-2019

Re: Packaged shipped to New York????

Quick sidenote: I have no clue if Rockville, NY is where the monitor has to come through before it arrives where I reside, but all in all, I'm still very much confused as to what is going on and what the actual status of my package is

Posts: 2,029
Topics: 25
Kudos: 151
Solutions: 103
Registered: ‎10-19-2017

Re: Packaged shipped to New York????

Hello, PyroTech31,


Welcome to the forums!


I appreciate you taking the time to reach out to us regarding your order. I would be reaching out to someone if this was happening to me. I am here to help where I can.


First, I am going to need some more details from you. Please, send me a private message with the order number, your full name, phone number, the address the package is supposed to be delivered to, and your e-mail address. To send it, click on the blue button next to my signature. I look forward to hearing from you.


Kind regards,

Deysha|Social Media Specialist | Best Buy® Corporate
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