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Posts: 1
Registered: ‎09-06-2019

Package shows delivered but nothing at my door

Hello,

 

I preordered a video game. Today was the delivery day and on your website it shows delivered. Ups tracking says that as well. I was home all day and saw no package delivered. I checked with other neighbors but nothing. I even called ups but they said nothing can be done in their end? Help please!

Posts: 304
Topics: 23
Kudos: 41
Solutions: 15
Registered: ‎07-23-2018

Re: Package shows delivered but nothing at my door

Hello, CameronCobb,

 

Thanks for checking in with us here on the Best Buy Forums. It is always nice to hear from our customers, but I wish your correspondence was not related to a missing package! I order quite a few things online, and it’s exciting to see the carrier trucks in my neighborhood. I’m sure you were anxious to receive your shipment, and we’d be glad to look further into this with you!

 

When you have a moment, please send a private message with your full name, email address, telephone, and order numbers. To get started, just select the darker blue box next to my name below.

 

Sincerely,

Sarah|Social Media Specialist | Best Buy® Corporate
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