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New Member
Posts: 3
Registered: ‎12-02-2019

Package shipped to wrong address

An item I ordered was shipped to my old address. How do I know if the person who received has shipped it back? please advise on my options
Posts: 403
Topics: 32
Kudos: 58
Solutions: 19
Registered: ‎07-23-2018

Re: Package shipped to wrong address

Hi there, natedogg4279.

 

We appreciate you thinking of Best Buy for the recent purchase, although having the correct address for shipping is certainly an important factor to ensuring everything arrives as expected. If you have not done so already, please verify you’ve updated your account information to reflect the correct address for future shipments. Once an order ships, we cannot make any guarantees that the person who receives it will return it on your behalf.

 

I see your correspondence was from earlier last week, so thank you for your patience as we got to it. If you would like us to review the order, we’d just need to gather a few pieces of information from you, which will be best done privately. There is a darker blue button to the far right of my signature below labeled, “Private Message.” Please send us your full name, email address, telephone number, and order number. Once we receive that information, we will be permitted access to the order history, which will indicate if the merchandise has been returned.

 

Sincerely,

Sarah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎12-02-2019

Re: Package shipped to wrong address

Thank you for your response I still need help with this issue, but I do not see a private message button.
Posts: 403
Topics: 32
Kudos: 58
Solutions: 19
Registered: ‎07-23-2018

Re: Package shipped to wrong address

No worries, natedogg4279.

 

I am sorry you are having trouble sending a private message to us. In effort to get things started, I’ve sent one to your inbox. When you receive it, please reply with the required information, and we can continue working on your order together there.

 

Best,

Sarah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎12-02-2019

Re: Package shipped to wrong address

I've received my item. Thank you
Posts: 403
Topics: 32
Kudos: 58
Solutions: 19
Registered: ‎07-23-2018

Re: Package shipped to wrong address

Hi again, natedogg4279.

 

It’s great to know you’ve received your order. Thanks for checking in to let us know! If we can provide assistance with anything in the future, please don’t hesitate to connect with our team here on the Best Buy Forums. We look forward to seeing you in our stores and online again soon.

 

Enjoy your day!

Sarah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!