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Posts: 1
Registered: ‎07-20-2019

Package says delivered but hasn’t delivered?

Has anybody experience this? Is tracking for UPS ever wrong like this?

I live in apartments and included my apartment number and there is no front desk.

The value of the product was about $100 so I would assume they would ask somebody to sign but on the tracking it says, “met cust man”

I tried contacting customer service but it kept rerouting me around to information that didn’t help me.

Does anybody know where to go from here?
Posts: 188
Topics: 13
Kudos: 50
Solutions: 13
Registered: ‎10-03-2017

Re: Package says delivered but hasn’t delivered?

Hi there, Jmembreno!


Welcome to the Best Buy Support Forums! 


Having a package go missing is definitely not fun, so we'd be happy to take a look into this for you and see what options may be available at this time! I'd like to look into this for you, but will need some information to begin. If you will please send me a private message that includes the following, I’ll do my best to help:

  • Your full name
  • Your phone number
  • Your email address
  • Your order number

To send me a private message, please click the button labeled "Private Message" in my signature below.



Vince|Social Media Specialist | Best Buy® Corporate
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