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Posts: 1
Registered: ‎09-08-2019

Package missing in shipment but says Delivered

Hello, I order an item off of I never usually order electronics online as they are usually pretty pricey. My tracking info says my item was delivered 3 days ago and there is still no sign of it. I contacted support about my issue and they were super helpful and sent out a reshipment that was set to get here today Saturday the 8th. I have been watching my reshipment tracking like a hawk. However today I woke up and it says that the reshipment was requested return to seller. This is very disappointing I have called into support and they can’t offer me any answers on what’s happening or what to do. So I’m hoping someone here can help me
Posts: 4,738
Topics: 143
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Registered: ‎08-21-2017

Re: Package missing in shipment but says Delivered

Good afternoon, jmo0815,


Thank you for taking the time to join our community forums and writing to us about your experience with this purchase. I can certainly understand how frustrating it would be to see that your package bad been returned and not know why. I would be glad to help you look in to this to see if we can figure out exactly what's going on. Can you please send me a private message with your:


Full name

Email address

Phone number

Order number


You can send me a private message by clicking the button at the bottom of my post across from my name. I look forward to continuing to research this for you!

AndrewB|Social Media Specialist | Best Buy® Corporate
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