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New Member
Posts: 2
Registered: ‎09-29-2019

Out of stock before release

I have been watching the online store for a few specific items that were to release on 9/29/2019. I have even saved them so that I can view them under my checkout easily. It has been saying that it was not available until I refreshed the page and suddenly they all said it of stock. It was about 9 different items so I highly doubt they woos have sold out withing 45 seconds or so. And the release date wasnt for another hour or so. Is there something wrong with the system or will it update later? And if not is there a way to get these items? Thank you
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Member
Posts: 16
Registered: ‎02-03-2019

Re: Out of stock before release

This doesn't surprise me. Best Buy seems to have a lack of customer service. Target tried pulling this scam on me as well but I ended up filing a "Bait and Switch" complaint against Target for deliberately advertising for something that Target had no plans on getting the item in stock. It's amazing how a consumer fraud complaint can trigger executives at a company from advertising items in their weekly ads that they had no intention of having in store for their sale.

Best Buy had advertised Krypton Season 1 Blu-ray in a weekly ad sale. When I walked into their store, there was none of the shelf. On a rare circumstance, I asked an employee about it (Best Buy employees are trained to tell the customer "if it's not on the shelf, then we don't have it", yes, I have heard this repeated on every visit to a Best Buy store).

Well, the employee decides to check the backroom, and it's sitting in the back stockroom, not on the shelf where someone could buy it.

Before anyone says anything, this was right at 10am, when Best Buy opened, so, Best Buy wasn't sold out of the stock on the shelf and there was no spot on the shelves designated for the set. It's just a lack of pride in their jobs that Best Buy store employees don't ensure that merchandise is on the shelves so that it can be sold.
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Posts: 6,972
Topics: 140
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Registered: ‎11-30-2015

Re: Out of stock before release

Good Morning, Flclkoup,

 

Getting some new release items is very exciting. Thank you for thinking of Best Buy for your purchase. Also, I’d like to thank you for your patience in our reply.

 

Can you please share which items were you interested in? As shared in our Terms and Conditions we do our best to ensure that the information available on our site is up-to-date and reliable. I understand how it can be a bit disappointing to see the items you had your heart set on were already sold out or not available for immediate purchase.

 

Respectfully,

 

Mariah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎09-29-2019

Re: Out of stock before release

Hello,

The items were the holiday edition Funko Pops. There are 9 of them with 3 marvel pops and 6 Disney ones. A manager told me that sometimes the stores don't actually get them on the street date, which is weird that they list them without receiving them. Is this the case? If so, the pops have yet to be received and I just have to keep looking at the online site. It says I can't order them in store or online and no pre-order option was available like some of the others. Please let me know what the situation is on that.

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Posts: 6,972
Topics: 140
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Registered: ‎11-30-2015

Re: Out of stock before release

 

Hello, Flclkoup,

 

 

Thank you for sharing which items you had your eye on! I know that our selections of Funko Pop does contain some limited edition ones that can be more difficult to snag. We’d be unable to guarantee or speculate if/when we’d be getting more. Despite our best efforts, sometimes an item in our catalog may not be available. We sincerely appreciate your feedback and invite you to continue to keep your eye on your site for any updates as they become available.

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!