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Posts: 5
Registered: ‎09-06-2019

Orders canceled-all except 1

Ok, lemme start by saying this has been extremely exhausting and aggravating. I'm trying to order my great grandson a Playstation. I'm in Arizona and I've tried to order this thing for store pickup and shipping to 2 different addresses. At first the orders were canceled due to information being incorrect. I corrected that problem and I completed 3 orders, all to the exact same address because after the first I just used the previous address option. Well the first and second orders were again canceled but this time because the address was undeliverable(because it is a hotel)... Here's the kicker, the 3rd order, is currently in the back of a UPS truck on the way to the undeliverable address (hotel). I would really love that one explained to me please. So next I tried again for my daughters home address and this time canceled for fraud alert due to so many orders placed, I approved the charges but the best buy srlf service part of the website has been down all day so I cannot update the payment info, so I called best buy and had them just re run the card for the latest order and she said approved, and I asked if that meant no more cancelations which she procceded to tell me she cannot guarantee that and before I had wish her a good day the order was canceled. Can someone, anyone, best buy employee or customer, please please please help me get this figured out so I can get my grandson his game and be done with this horrible online shopping 💩.

Thanks much
Judy Smiley Happy
Posts: 150
Topics: 7
Kudos: 13
Solutions: 8
Registered: ‎02-08-2019

Re: Orders canceled-all except 1

Hello, JStone13.

We are working diligently to respond to each of our customers’ requests or inquiries. So, we apologize for the delay.

We appreciate that you’ve chosen to register as a new user to our Best Buy Community Forums, so welcome!


We noticed that you’ve also sent a private message detailing your experience, so we would like to continue assisting you from that area as we’ll be asking you to supply us with some of your personal information.


Wesley|Social Media Specialist | Best Buy® Corporate
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