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Posts: 1
Registered: ‎10-07-2017

Orders are being cancelled

I am a Best Buy elite plus and gamers club member. For a while now, whenever I make an online purchase, it cancels the order a few minutes later. I have tried making seperate orders with just a credit card, a gift card, and paypal. All orders were cancelled. The last successfull online order was last November 2016. Even then, orders were being cancelled constantly on me. I don't even understand why my purchases using just gift cards are being cancelled. I called Best Buy a few times and they promised to excalate the issue and get back to me through email, but so far I haven't gotten a response or resolution. What is the issue?

Posts: 1,226
Topics: 14
Kudos: 122
Solutions: 78
Registered: ‎10-03-2017

Re: Orders are being cancelled

Hello hayuste,


Thank you for reaching out to us tonight and welcome to the Best Buy forums. We pride ourselves in bringing our customers a great shopping experience both online and in-store. To hear that you have been unsuccessful with a variety of different purchases is definitely cause for concern. I will do my best to assist you and bring light to this matter.


First and foremost, I will be requiring some additional details from your part. Please feel free to send me a private message which includes the following:


-Your Full Name

-Phone Number

-Date of purchase (the more exact, the better)

-Total Purchase Price

-List of Items

-Method of Payment (ex: Visa, MasterCard, AMEX, Gift Card, etc) – do NOT provide any credit card numbers


-Order Number


Once I’m able to verify this information, I’ll be more than happy to do some research and do my best to try and get to the bottom of this. Please click the link in my signature below to send me your message.



Dave|Social Media Specialist | Best Buy® Corporate
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