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Posts: 9
Registered: ‎07-30-2015

Ordered a cell phone online, now need to return it, two store visits couldn't help, someone here?

Hi,

 

I'm an Elite Plus member. I added a line that I want to cancel. Visited two nearby stores, after wasting time, they said, they cannot help. I need to call bestbuy support. Tried calling few times, extended hold times. While I'm writing this, I'm still on hold for 30 odd minutes after getting transferred by two other agents. 

 

Can someone please help?

 

Thanks!

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Posts: 1,362
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Registered: ‎10-03-2017

Re: Ordered a cell phone online, now need to return it, two store visits couldn't help, someone h...

Hello, san,

 

Thanks for reaching out!

 

It's certainly odd that you have been unable to return your device. Have you attempted to process the return online at BestBuy.com? If it's still within the 14 day return period, the option to return it should be available on your order. That being said, since you initially reached out on Saturday, were you able to get this sorted out in any way?

Dave|Social Media Specialist | Best Buy® Corporate
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