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New Member
Posts: 2
Registered: ‎01-14-2020

Order status still “getting ready”

I order my gaming laptop last week the expected delivery date is supposed to be tommorow the 15th but when I go and check my status it says. “Arriving tommorow”......”Getting already.” Which seems weird to me how it will ship in one day, just want to know if maybe they don’t update there system or if I’m not gonna receive my package tommorow.
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New Member
Posts: 2
Registered: ‎01-14-2020

Re: Order status still “getting ready”

Update my order now is delayed, with no further information I called Best Buy and they had me talk to 3 different people, and no one seems to know where my package is. They just tell me to check when the mail comes everyday. Like they don’t care. Terrible customer service I should of just got it from amazon
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Posts: 12,198
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Registered: ‎01-03-2013

Re: Order status still “getting ready”

Good afternoon, pedro304, 

 

Welcome to the forum, and thank you for choosing to shop with us for a new gaming laptop! I know how excited you must be to receive this, as I recently upgraded my laptop as well. With an expected delivery date of Jan. 15, I would be seeking answers as well after receiving a delay notice. 

Often with our delay notices, we merely haven't fulfilled the order quite as quickly as we anticipated, but it's still fulfilled rather quickly. I would be happy to dig into your order with you to see what may be going on. Please keep an eye on your inbox in the top right corner of the page for my private message. 

Sincerely, 

Tasha|Social Media Specialist | Best Buy® Corporate
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