10-18-2019 11:16 AM - last edited on 10-18-2019 12:17 PM by AndrewB-BBY
I never received a refund for this order. The installer never even came to my home. I called the phone number provided, and was told the order was cancelled. I saw no change in status with the order online. So, I inquired over 5 chat sessions what was going on with my order. I was promised that the refund would begin processing in 24 hours. On the 5th chat today, I'm told that no refund has been submitted, and the order never cancelled. Additionally, I was told today that it will be 7-10 business days to process the cancellation. UNACCEPTABLE. Clearly the order cannot be in progress when it ws scheduled for last week. All of this is unacceptable, and a waste of my time. I need my money returned for services NOT rendered, or I will file a fraud report with my bank.
10-18-2019 12:24 PM
Good morning, arich236,
Thank you for taking the time to visit us here on our community forums and letting us know about your order. I know if I were in your shoes I would want to receive a refund as quickly as possible. I'd be happy to look in to this order to see what's going on and how we can best assist you moving forward. I will need a few more details so I can continue to research this. Can you please send me a private message with your:
You can send me a private message by clicking the button at the bottom of my post across from my name. I look forward to hearing back from you.