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Posts: 1
Registered: ‎10-02-2019

Order not being progressed

[ Edited ]


My order has beencancelled twice last two days. I purchased item with use of credit card and bestbuy gift card. credit card looks like was aythorised, but when I check my order status it says gift card waiting for authorisation. Can you please support toprogress the order. 

Order Number {removed per forum guidelines} 
Posts: 351
Topics: 8
Kudos: 59
Solutions: 18
Registered: ‎11-23-2018

Re: Order not being progressed

Hi, fuadislamov,


Thanks for taking the time to connect with this community here on the Best Buy Forums. Typically, when there is an issue with processing your payment, it is because the information on the payment card may not be consistent with the information on the order. I’d be happy to look into your order and see what the case may be.


To get started, please click on the blue button in my signature below to send me a private message. Please provide your full name, email, phone number, and order number in the message so I can access your account.



Quinton|Social Media Specialist | Best Buy® Corporate
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