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Posts: 1
Registered: ‎08-29-2019

Order never received - says shipped for a week and UPS shows not shipped

[ Edited ]

Hi my order claimed to be shipped by bestbuy last week however UPS still has it in "ready for shipment" meaning the item was never actually shipped.  I have called bestbuy and spoken with the store many times and every time they tell me it shipped however clearly it still hasnt shipped. Was supposed to be delivered tuesday and now thursday with no item yet.  pls help




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Posts: 293
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Registered: ‎02-08-2019

Re: Order never received - says shipped for a week and UPS shows not shipped

[ Edited ]

Hi there, bnai13,

Welcome to the Best Buy Forums and thank you for taking the time to write in to us. 

I always keep an eye on all my shipments as well to ensure that everything goes smoothly. Seeing that the item has not yet shipped certainly isn't optimal, but I'd be more than happy to take a peak at your order to see if I can find out more about what may be happening and what the next best step would be. To investigate this, can you please send me a private message that includes your full name, phone number, and email address? You can send me a secure private message by clicking the option below in my signature. I hope to hear from you soon!

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
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