10-09-2019 12:29 PM
10-09-2019 06:46 PM
Hi there, Usako,
Thanks for taking the time to connect with us on our forums! We completely understand how important every delivery is and we would love to help provide clarity around this order.
For us to take a closer look at this we'll need some information. Would you be able to send us a Private Message via the blue button in my signature? Please be sure to include your order number, full name, email address, and phone number when sending that message.
We look forward to hearing from you!