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Posts: 1
Registered: ‎09-12-2019

Order delivered to wrong address

I placed an order for a phone charger last week and when I went to track the item I realized I had it shipped to an old address. It was too late to cancel it and I reached out to customer service but they weren’t able to change the address either. I drove to my old place when it said it’s been delivered and it wasn’t there. Is there anything I can do at this point?
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Registered: ‎01-03-2013

Re: Order delivered to wrong address

Hello, Swalko, 

 

Welcome to the forum, and thank you for reaching out. Ensuring all of your information is correct before submitting an order is crucial, but understandably occasionally something may get overlooked. I know for all the addresses I've lived at over the years, it would be all too easy for me to leave the wrong one listed! 

Generally speaking, we're only able to make modifications to an order within the first 30 minutes or so after it is placed, before it begins processing. As it sounds like the order has already been delivered, we may be limited in the options we have available. I would be delighted to take a look at things though, so please keep an eye on your inbox in the top right corner of the page for my private message. 

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
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