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Posts: 1
Registered: ‎11-07-2019

Order delay...

Hello,

I placed an online order on November 4th, and spoke with one of your associates online. I was told that my order would be delivered by Friday, November 8th, and I was assured nothing would go wrong by your colleague. I am now told that my item won’t be delivered until the 13th. The biggest issue is that I leave out of the country on the 9th. There is no possible way for me to accept this package because I’ll be thousands of miles away. I told your associate that if I do not get my package by the 9th, that I would be losing $300. She assured me it would be fine. If I would have known that this was going to happen I NEVER would have placed my order.

I have spoken with numerous entry level support employees today, and they all tell me that I’ve basically lost $300 on your watch. One told me that I’d have to go to extra steps to make sure the package is refused and then I’d get a refund in 30 days. Another told me it would have to wait on my doorstep and then I could return it to the store. Both are unacceptable because it isn’t my fault. This is extra stress and the worst customer service I’ve received from a tech company. Someone has to make this right. I can not afford to lose $300. Please advise, and advise quickly!

I apologize for my harsh tone, but I hope you understand the urgency of this matter. Please do what you have to do to make this right.
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Posts: 3,889
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Registered: ‎08-21-2017

Re: Order delay...

Hello, Joshuamg26,

 

Thank you for taking the time to visit our community forums and writing to us about your order. I know how important it is to receive a package when you expect it and I would be happy to see how we can help. I'm not quite sure what you mean about losing $300 and would like to take a closer look at your case history. Can you please send me a private message with your:

 

Full name

Email address

Phone number

Order number

 

You can send me a private message by clicking the blue button near the bottom of my post across from my name. I'll keep my eye out for your response.

AndrewB|Social Media Specialist | Best Buy® Corporate
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