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Posts: 1
Registered: ‎10-13-2019

Order canceled can't verify information. HELP!!!

I was given some best buy gift cards, I have used them online and picked items in store several times without any issue. Today I tried placing a order only to receive a message saying that info could not be verified and my order was canceled. I contacted customer service several times and no one could give me a answer as to why this was happening. The agents also tried placing the order but the same thing happened. They advised me to try different addresses, browser's, account's. I have tried it all with no success. Please someone help me.
Posts: 2,404
Topics: 31
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Registered: ‎10-19-2017

Re: Order canceled can't verify information. HELP!!!

Hello, Moore37,


Welcome to the Best Buy Community Forums!


I appreciate you taking the time to write us about your canceled orders, and for choosing us for your purchase. I understand where you’re coming from, as online shopping is meant to be convenient and simple. Sometimes, orders may cancel for different reasons. It could be that the purchase does not meet’s Conditions of Use. I would be reaching out too if it were happening to me, and I am more than happy to look into this for you.


In order to better assist you, I am going to need some more details from you. Please, send me a private message with your canceled order numbers, full name, phone number, and e-mail address. I look forward to hearing from you.



Deysha|Social Media Specialist | Best Buy® Corporate
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