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Posts: 1
Registered: ‎09-01-2019

Order canceled (Unable to verify information)

Tried twice and my order keeps getting canceled automatically. Billing/shipping in the US, with a BestBuy Visa card even.

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Posts: 7,056
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Registered: ‎12-23-2016

Re: Order canceled (Unable to verify information)

Hi, jaister,

 

Welcome to the Best Buy Community forums. Thanks for getting in touch with us about this. Having an order cancelled is never fun.

 

I'd be happy to review this for you to see if I can help determine why those orders aren't going through. Please get back to me with your name, email address, phone number, and the order numbers. 

 

Because we respect your privacy, I'll ask that you please send that to me through a private message by using the link in my signature rather than posting it in this thread. 

 

Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
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