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Posts: 1
Registered: ‎01-15-2020
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Order Status still 'In Transit' for 1 month

I ordered air-pod on Dec.12 but my order Status still 'In Transit' for 1 month. And it stuck in CA, Richmond. I'm going to leave Guam soon. Since I cannot receive my product anymore. So, I'd like to cancel my order and get refund.

Posts: 524
Topics: 30
Kudos: 150
Solutions: 25
Registered: ‎10-03-2017

Re: Order Status still 'In Transit' for 1 month

Hey, kop0514,


Welcome to the Support Forums, and thanks for writing to us!


We always want to make sure that our customer's orders are fulfilled in a timely and professional manner, and I'm sorry that your new AirPods have been delayed for so long. I love mine, and if I had to go that long without them, I'd be frustrated too! I'm more than happy to take a look into your order to see what I can find out about what's going on and what's causing the delay. In order for me to be able to do that, can you send me a Private Message with a bit more information? When you have a moment, please send me the following: 


  • full name
  • email address
  • phone number
  • order number


To send me a Private Message, you can click on the blue button next to my name in my signature. I look forward to working with you more on this!

Cameron|Social Media Specialist | Best Buy® Corporate
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