01-15-2020 02:10 AM
I ordered air-pod on Dec.12 but my order Status still 'In Transit' for 1 month. And it stuck in CA, Richmond. I'm going to leave Guam soon. Since I cannot receive my product anymore. So, I'd like to cancel my order and get refund.
Solved! Go to Solution.
01-16-2020 01:18 PM
Welcome to the Support Forums, and thanks for writing to us!
We always want to make sure that our customer's orders are fulfilled in a timely and professional manner, and I'm sorry that your new AirPods have been delayed for so long. I love mine, and if I had to go that long without them, I'd be frustrated too! I'm more than happy to take a look into your order to see what I can find out about what's going on and what's causing the delay. In order for me to be able to do that, can you send me a Private Message with a bit more information? When you have a moment, please send me the following:
To send me a Private Message, you can click on the blue button next to my name in my signature. I look forward to working with you more on this!