01-13-2020 03:31 PM
I placed an order yesterday (Jan 12th) for 2 different items, one of which was a scientific calculator. At the time of the order, shipping timeline indicating it would be delivered today; however, I now just noticed in the order confirmation that delivery is now expected by Jan 20th. I don't recall changing the shipping priority at all but that seems to have been what happened. The other item in my order has shipped and should arrive by Thursday, which is what I expected. I'm assuming there's not much that can be done about shipping priority on the calculator at this point but did want to try and figure out why the method / priority seemingly changed from what I saw at the time of the order. I can provide the order # via PM / other applicable info as needed
01-15-2020 12:26 PM
Thanks very much for reaching out to us about this here on the Best Buy Community forums. Getting your package on time is super important, and we do our best to provide accurate estimates. I'm sorry about that delay.
I'd be happy to take a look at that order to see if we can get you an update on when it'll arrive. Please send over a private message through the link in my signature below this post. I'll need your name, email address, phone number, and the order number to get started.