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Posts: 1
Registered: ‎10-16-2019

Open box excellent, missing accessories

Just recieved my open box order, labled as Excellent with No Missing Accessories. However, it is infact missing some accessories. it is missing the the 'Wall/USB charger' and 'Adapter Type C to 3.5'. This open box also has minor damage to the SD card holder.

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Posts: 524
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Registered: ‎10-03-2017

Re: Open box excellent, missing accessories

Hi, freaknsweet, 

 

Thanks for writing to us here on the Support Forums!

 

I would be surprised to find that the condition of the item I purchased wasn't what it was listed as. I appreciate you reaching out to us to let us help you out with this discrepancy. Can you send me a Private Message with your full name, email address, phone number and order number so that I can take a look at what possible options we have? 

 

To send me a Private Message, you can select the blue button in my signature by my name. 

 

I look forward to hearing from you!

Cameron|Social Media Specialist | Best Buy® Corporate
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