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Posts: 1
Registered: ‎01-17-2020

Open Box Item Purchased - Empty Box

I purchased an open box item last night from for in-store pickup. The local store showed they had the open-box item in stock.


When I got home and opened the box, the item was missing from the box. Since it was purchased through they said it's considered an online order and that I must contact support. support says I must go in store so they're sending me on an endless loop.

Posts: 7,133
Topics: 115
Kudos: 545
Solutions: 393
Registered: ‎12-23-2016

Re: Open Box Item Purchased - Empty Box

Hi, Josheharrison,


Welcome to the Best Buy Community forums. I appreciate you taking the time to reach out about this. Finding your product now in the box must be a big disappointment. I'm sorry that you keep getting bounced around like this.


Under our Return & Exchange Promise, the product would need to be present to be returned. That said, I'd like to dive in and see if we can find a way to help.


Please send me a private message by using the link in my signature below this post. If you include your name, email address, phone number and the order number, I can start researching the order for you.



Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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