01-17-2020 09:18 AM
I purchased an open box item last night from Bestbuy.com for in-store pickup. The local store showed they had the open-box item in stock.
When I got home and opened the box, the item was missing from the box. Since it was purchased through Bestbuy.com they said it's considered an online order and that I must contact Bestbuy.com support. Bestbuy.com support says I must go in store so they're sending me on an endless loop.
01-19-2020 04:57 PM
Welcome to the Best Buy Community forums. I appreciate you taking the time to reach out about this. Finding your product now in the box must be a big disappointment. I'm sorry that you keep getting bounced around like this.
Under our Return & Exchange Promise, the product would need to be present to be returned. That said, I'd like to dive in and see if we can find a way to help.
Please send me a private message by using the link in my signature below this post. If you include your name, email address, phone number and the order number, I can start researching the order for you.