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New Member
Posts: 6
Registered: ‎06-27-2012

Online phone order - restocking fee

I placed an order last night for a pair of galaxy note 10s on AT&T, improperly. Basically, I realized that when I switched to the 24 month payment plan instead of 30, my discount would only be the 30/month for the 24 months I'm paying, and my "free" phone ends up costing me $180-. When I realized my error, I tried to cancel it - but it was already too late.

 

Basically, I just want to cancel that entire order, and start over. I'm trying to sort out how to do so without incurring a restocking fee.

 

I've read that policy on returns, including the $45-per phone restocking fee on AT&T, but also the note that says "There is no restocking fee if the product is unopened." What I don't know is whether the box that will be delivered to my house will contains phones that are already opened. Ideally, I'd accept the shipment, take them to best buy locally, have them return the phones / cancel the contracts, and start over from there. But if the phones will be already open (not sure if there is any "pre-activation" type work done to them), I'm wondering if I'd be better off to refuse delivery of the boxes, and just have them returned. That way, I know I won't have opened them - but guessing it will take a couple of weeks to get them properly returned / cancelled if I go that route. I'm also not sure if that would actually help, or if they are open already before I get them, do I still get hit with the restocking fee?

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Regular Contributor
Posts: 867
Registered: ‎02-09-2011

Re: Online phone order - restocking fee

The only way you incur a restocking fee is if you open the phone when you receive it. If it is unopened there is no restocking fee.
I am not a forum moderator nor voice of corporate. One of the corporate moderators will be with you as soon as they can for the official response from Best Buy. The forums work on a first come, first serve basis and it can take a while for a response.
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Posts: 4,191
Topics: 95
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Solutions: 208
Registered: ‎08-21-2017

Re: Online phone order - restocking fee

Hey there, billmckee,

 

Thank you for visiting us here again on our forums and writing to us about your order. I know I always try to get the best deal when I upgrade phones so I can understand wanting to make sure you have the lowest monthly payments. I would be happy to help you look in to your options to get these phones returned without a restocking fee. To my knowledge AT&T phones typically are not opened and will have the SIM card attached to the box. If you were to refuse the delivery of this order it will be returned to our warehouse and processed for a refund in three to five business days. Please let us know if you have any other questions we can help with!

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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New Member
Posts: 6
Registered: ‎06-27-2012

Re: Online phone order - restocking fee

Just an update for anyone else who may see the thread...

 

The AT&T box for a note10 is not shrinkwrapped. It has a couple of the small plastic round tape things on the side, and the AT&T SIM card already in the box. So it doesn't come in the original shrinkwrap with the card separate (which is how AT&T ships iPhones).

 

That said, I returned it in that state, and just let them know I had not opened the box, with no restocking fee or further question. So to answer both of my original questions - it doesn't come in shrinkwrap, but you can still return without a restock fee as long as you don't actually open it. Hopefully that might help someone else. The in-store return was also quick and fairly simple.