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Posts: 1
Registered: ‎09-08-2019

No conformation email

I used the guest checkout to place an order yesterday. Since placing my order I have not received the confirmation email. Best Buy did charge my account but now I have no way of tracking my order.

Posts: 301
Topics: 17
Kudos: 37
Solutions: 11
Registered: ‎02-08-2019

Re: No conformation email

Hi there, Merlien05,

Welcome to the Best Buy Forums and thank you for taking the time to write in to us!

As someone who watches all their orders and their tracking until it arrives at my doorstep, I can most certainly understand wanting to track your order as well! While our Order Status page will allow you to check on a guest order, it will require the order number. This order number is sent to the email address provided at checkout, so we ask that you please keep an eye out on all your email inboxes, including the junk/spam folder, as sometimes our emails sneak over there.

If you have checked those email inboxes and have not found any confirmation, please send me a private message that includes your full name, phone number, and email address, as I'd be more than happy to take a peak and see what I can find! You can send me a secure private message by clicking the option below in my signature. I look forward to working with you!

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
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