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New Member
Posts: 2
Registered: ‎01-12-2020

No confirmation email for gift card purchase, can't retrieve code

I purchased H&R Block, which came with a $10 gift card. I never received any confirmation email for the purchase or the gift card.

 

The purchase shows up in my history, but appears to be waiting for me to click some activation link in an email before it will give me the gift card code.

 

I've clicked the "resend activation code" button multiple times, and even tried changing my email address in the system in case it didn't like the one I had. But I still get no code.

 

All other emails from BestBuy come through immediately, including the one for signing up for these forums and the one telling me I changed my email address.

 

How do I get this code for my gift card?

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New Member
Posts: 2
Registered: ‎01-12-2020

Re: No confirmation email for gift card purchase, can't retrieve code

I also didn't get an email with an activation code for the H&R Block software so now I can't complete the activation after installing it.

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Posts: 4,519
Topics: 134
Kudos: 303
Solutions: 216
Registered: ‎08-21-2017

Re: No confirmation email for gift card purchase, can't retrieve code

Hi there, Philomorph,

 

Thank you for stopping by our community forums. Digital downloads are a great way to get the products you need without waiting for shipping. I'd be happy to check on the status of these codes to see how we can best assist you. I will need a couple more details about this purchase. Can you please send me a private message with your:

 

Full name

Email address

Phone number

Order number

 

You can send me a private message by clicking the blue button at the bottom of this post across from my name. I'll keep an eye out for your response.

AndrewB|Social Media Specialist | Best Buy® Corporate
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