09-08-2019 08:45 PM
I bought an item online to be delivered to my home, but I have not recieved a confirmation email hours after purchacing my order. I have checked my spam, trash, and my promotions and could not find an email. I have also checked my credit card and money has been taken from my account.
09-09-2019 07:35 AM
If the money was taken from your account, your order should be good to go. You can easily call Best Buy's customer service line for that information.
09-12-2019 10:58 AM
Thanks for reaching out to us through the Best Buy Community Forums. We truly appreciate your patience and we are making every effort to respond to customers inquiries in a timely manner.
With any purchase, we want our customers to feel confident when they are placing their orders for items through BestBuy.com, so of course we understand your concern if you’ve not received a confirmation email that your order was received and being fulfilled. We would love to look into this for you.
Would you supply us with your full name, phone number, and email address in a private message please? Just simply click on the ‘Private Message’ button located to the far right from my signature.