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Posts: 1
Registered: ‎09-26-2019

Need help with order!

Ordered a Samsung Galaxy S10 512GB in the store for store pickup.  Was told it would arrive by 09/20/2019.  It is now 09/29/2019 and no phone.  Went to store and was told the order was delayed with no projected arrival date.  Customer Service actually suggested that I cancel the order and purchase a lessor phone (128GB) that was in stock and pay more! Sounds like bait and switch to me.  I just want to know a projected date for this order.  I have plans in the VERY near future where I was needing to use the phone.  Could someone please get a answer for me because the store was clueless.



Posts: 506
Topics: 22
Kudos: 105
Solutions: 32
Registered: ‎07-23-2018

Re: Need help with order!

Hi there, pcryer,


We know that a delayed phone is never ideal! We do see that you've sent us a Private Message as well, and we'll continue communicating there! 

Austin|Social Media Specialist | Best Buy® Corporate
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