10-08-2017 09:58 AM
Hi there Dmitrii-
Thank you for letting us know about the issues you have encountered when placing this order. We work hard to provide a smooth and and easy online ordering process so I am sorry to hear you have not had that experience. I can definitely understand your frustration when your order is cancelled even when your sure you entered everything correctly. I am happy to help look in to this issue for you.
Using the email address you used to register to our Forums I was able to find your order. When making an international order it's important to enter the billing information correctly so the order can process. I see that you put the support line phone number in the billing portion instead of your phone number. I would recommend changing that phone number and trying to process the order again.
In regards to the funds being withdrawn, when you place an order it creates an authorization charge to ensure the funds are available. These can take 3-5 business days to be returned back to your account when an order is cancelled.
Please let me know if you have any further questions, I am happy to help.