09-06-2019 04:45 AM
09-06-2019 11:25 AM
09-10-2019 10:48 AM - edited 09-10-2019 10:51 AM
Thank you for your post, and you’re absolutely right.
When a general question or issue is posted by a customer within the community forum, moderators do strive to consider the customer’s scenario and provide a response that will be beneficial to the forums community as a whole. Along with moderator responses, you may also see that some solutions come from fellow forum users. For example, how jdogg836 offered a response to your post. Although the moderators take the lead in replying to posts, we do welcome posts from users that have found certain solutions personally helpful, and willing to share with the community.
If the customer’s situation is more personal, often requiring a more in-depth review of their account information such as a refund, the status of an order, or perhaps updates to their My Best Buy profile, we will request that personal information be supplied to us in a private message to protect customer privacy. Any further communication to help resolve the customer’s issue would most likely continue within the realm of the private message.
We hope that you will continue to participate in the community forums, and would encourage you to lend your voice on opportunities for us to grow, and provide an ongoing space where information is beneficial to the entire community.