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Posts: 1
Registered: ‎01-13-2020

Missing parts on my recent purchase.

Hi. I order “open box - excellent” Apple iPhone 11 64GB. Before placing order, I did make sure what “excellent condition” means: “brand new and all accessories included”. I got my package this weekend but it was missing the EarPods. Please help on this issue. Can I request EarPods replacement to be sent to my address? Thank you in advance.
Posts: 7,132
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Registered: ‎12-23-2016

Re: Missing parts on my recent purchase.

Hello, moisesinda,


Welcome to the Best Buy Community forums. Thanks so much for reaching out about this. We want to be sure all open box items have the items they are supposed to. I'd like to review this order for you.


Please reach out to me through a private message by using the link in my signature below this post. If you include your name, email address, phone number, and order number I'll check it out and see what's possible here.



Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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