01-13-2020 05:31 PM
01-15-2020 12:49 PM
Welcome to the Best Buy Community forums. Thanks so much for reaching out about this. We want to be sure all open box items have the items they are supposed to. I'd like to review this order for you.
Please reach out to me through a private message by using the link in my signature below this post. If you include your name, email address, phone number, and order number I'll check it out and see what's possible here.