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Posts: 1
Registered: ‎01-13-2020

Missing package or delayed package? Don't know what to do right now

I bought an Airpod Pro at Best Buy store on December 28th last year. There weren't any airpods left so I paid first and requested to ship it to my home. But, it's still not coming now. It's been more than a week that USPS hasn't updated about shipping information. I went to USPS and asked where my package is. But, what they said was they don't know where it is. When I check order status on the Best Buy website, it shows the package research case has been created but there is no way to find the status of that case. I went to a store and they said to make a claim by calling customer service. But, I couldn't wait several hours for that. 


Who's responsible for this situation? USPS or Best Buy? I don't know what to do right now. I just want to get my airpods as soon as possible. But, I have no idea what to do right now.

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Registered: ‎01-03-2013

Re: Missing package or delayed package? Don't know what to do right now

Hello, woojae0620, 


Welcome, and thank you for connecting with us regarding your order for some AirPods. These are great earbuds, so I can understand your eagerness to get your hands on these. I know whenever I order something, I keep a close eye on it to ensure it processes and ships appropriately. I would be seeking answers as well if I hadn't seen any progress in the tracking information for several days. It would be my pleasure to dig into this with you, so I am sending you a private message. Please keep an eye on your inbox in the top right corner of the page. 


Tasha|Social Media Specialist | Best Buy® Corporate
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