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Posts: 2
Registered: ‎01-04-2020

Missing Package

I have a package that was supposed to be delivered in December, but it never arrived. Another item from the same order arrived (late), but I wasn't in a rush for the first one and figured it might be delayed due to the holidays. But I never got it. How can I get a replacement?

Posts: 4,567
Topics: 136
Kudos: 314
Solutions: 217
Registered: ‎08-21-2017

Re: Missing Package

Hi there, mmmhartnett,


Thank you for stopping by our community forums again. I would be happy to help you research this order to see how we may be able to help. In order to get started I will need to take a closer look at this order. Can you please send me a private message including your:


Full name

Email address

Phone number

Order number


You can send me a private message by clicking the blue button at the bottom of this post. I look forward to hearing back from you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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