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Posts: 1
Registered: ‎07-09-2015

Missing $75 bestbuy eGC for iphone purchases from July 7/8, 2017

[ Edited ]

Please help me getting the missing $75 eGC for each of my 5 iphone SE separate purchases made on July 7 and July 8, 2017.  The eGC supposed to arrive within 48 hours of the purchase.  order#(removed per forum guidelines),  #(removed per forum guidelines), #(removed per forum guidelines), #(removed per forum guidelines), #(removed per forum guidelines).

I have contacted customer care many times since and got several case numbers and each time I was told to expect a reply in 72-96 hours but sofar no reply whatsoever to any of my cases and followups.

Very frustrating.

 

 

Thanks,

 

B

 

Posts: 9,012
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Registered: ‎09-29-2008

Re: Missing $75 bestbuy eGC for iphone purchases from July 7/8, 2017

Hey bcdu66,

 

I am truly sorry if you were supposed to receive these five promotional gift cards, and you still haven't received them. I looked at your orders and I clearly show they did qualify for this promotion. I would like to try resending these gift card emails to you, but would first need to verify what email address would be best to send them to. Could you send me a private message with your name, your phone number, and the best email address to have these gift card emails sent to? To send me a private message click on the message button to the right of my signature.

 

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
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