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Posts: 1
Registered: ‎12-12-2019

Lost package not refunded

Hello,my name is Daniel and I write on this forum because I'm very angry and sad about what Bestbuy did to me. I didn't receive my order, a pair of Airpods Pro that I ordered at october and after checking the tracking and waiting I decided to contact the customer care, they said they would do an investigation,I waited around 10 days and then I contacted them again where they said my package was lost in the delivery and they would give me a refund. Fastforward to today and I still didn't get anything,the customer care changes version every time I try to talk with them and I'm feeling like I'm worthless to them. I went to buy them to the store but I still didn't get nothing. One of the biggest store in the world can't help me,what should I do? I already contacted the courier like they said,but he said that he can't do anything and to contact them again Bestbuy.

Posts: 3,730
Topics: 70
Kudos: 215
Solutions: 182
Registered: ‎08-21-2017

Re: Lost package not refunded

Good evening, Daniel,


Thank you for taking the time to join our community forum and write to us about your order. I can certainly understand your frustration to not have a product or refund yet. While refunds can take up to one billing cycle to process it does seem like quite a long time to wait if you contacted us in October. I would be glad to take a look in to this to see exactly what's going on. Can you please send me a private message with some more information? I'll need to confirm your:

Full name

Email address

Phone number

Order number


You can send me a private message by clicking the button at the bottom of this post across from my name. I'll keep an eye out for your response.

AndrewB|Social Media Specialist | Best Buy® Corporate
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