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New Member
Posts: 2
Registered: ‎01-13-2020

Lost online order #

I pre-ordered a video game but accidentally deleted the confirmation email with the order # and have been unable to recover it. Is there a way to be re-sent this information in case I am asked for it to verify the pre-order at time of pick up (I opted to pick up in store)?
Thank you
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Posts: 252
Topics: 12
Kudos: 27
Solutions: 11
Registered: ‎02-08-2019

Re: Lost online order #

Hi there, Alz0002.

I see you’re a recently registered new user in our Community Forums, so welcome!

I’ve certainly done that! So, never fear. You’re not alone.  Rest assured that we can definitely help you with this. I’ll just need some personal information from you to begin.

 

Would you provide us with your full name, phone number, and email address privately, please? To do that, simply click on the blue ‘Private Message’ button that is located within my signature area below. If you are using a mobile device, it may be necessary to the select the desktop mode to see the button, otherwise we encourage you sign in through a desktop computer when you are supplying us with that information.

 

We look forward to hearing from you!
 

Regards,

Wesley|Social Media Specialist | Best Buy® Corporate
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Highlighted
New Member
Posts: 2
Registered: ‎01-13-2020

Re: Lost online order #

Done! Maybe.
Let me know if I’ve failed again.
Thank you
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Posts: 7,132
Topics: 115
Kudos: 545
Solutions: 393
Registered: ‎12-23-2016

Re: Lost online order #

Hi, Alz0002,

 

Thanks very much. Your message made it. I'll be getting back to you shortly with what I was able to find.

 

Sincerely,

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!