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Posts: 2
Registered: ‎10-12-2019
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Lost a package by UPS

I bought a gaming mouse on Thursday. It should be delivered on Friday.

 

I saw that both UPS and Best Buy show that it was delivered at 6:57 pm on Friday. But I stayed at home from 5 pm on Friday, and I never hear someone knocked on my door. I go out and search around my home at 7:30 pm, But I cannot find any package.

 

Then I decide to wait for 24 Hours. But I still haven’t received my package now, 9 pm on Saturday.

I already asked my neighbors and search all-district I live. But there is nothing.

 

I cannot believe that UPS can lose my package, and my home is just about one mile away from Best Buy......

I don't know what should I do now, can anyone help me?

Posts: 2,820
Topics: 94
Kudos: 196
Solutions: 104
Registered: ‎09-29-2008

Re: Lost a package by UPS

Hi, AeroRobbit,

 

Welcome to Best Buy online community. While I wish you had discovered us under happier circumstances, I'm glad you are visiting the forum for support with your missing package. As someone who counts down the days until my order arrives, I can imagine how upsetting it would be to have an order status reflecting it is delivered only for it to be nowhere to be found. 

 

I'd be delighted to look into your order status and see how I can support you. Log into the forum, select the "Private Message" from my signature, and send me your full name, phone number, email and order number to continue reviewing your account.

 

Thank you
 

Karina|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎10-12-2019

Re: Lost a package by UPS

I have to say that Karina is very kind and professional. She solved all the problems for me very well. Thumb up!!!
Posts: 2,109
Topics: 29
Kudos: 157
Solutions: 111
Registered: ‎10-19-2017

Re: Lost a package by UPS

Karina is gone for the day, but we truly appreciate your kind words, AeroRabbit! I will make sure she sees this. Don’t hesitate to reach back out to us if you ever need any assistance.

 

Kind regards,

Deysha|Social Media Specialist | Best Buy® Corporate
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