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Posts: 1
Registered: ‎01-13-2020

Lost Package

I have a question and maybe someone can help. I placed an order on Dec 29th from Best Buy. On January 2nd it is showing that the package was handed to UPS. It is now the 14th and I have yet to receive the package nor has it had any other activity since the 2nd. I contacted UPS and they said they don’t know what happened as they do not have the package and just put in a claim and hopefully something will come up.

This just frustrates me as I was expecting this package at least by now and when I try to contact someone either from Best Buy or UPS I get the run around about the package. Can Best Buy do anything to compensate me for the package or am I out of luck? I don’t want to have to pay for something that I didn’t get.
Posts: 7,132
Topics: 115
Kudos: 545
Solutions: 393
Registered: ‎12-23-2016

Re: Lost Package

Hi, rcteninn24,


Thanks for joining the Best Buy Community forums. We always want our customers to get what they order, so I'd like to see if I can help track this down.


Please send along a private message by using the link in my signature below this post. If you include your name, email address, phone number, and that order number I'll dive in ad see what I can find.



Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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