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New Member
Posts: 8
Registered: ‎09-26-2019

Losing me as a customer

Over the years I have purchased many items from Best Buy, as of today I have decided to never purchase another item from them.  Why? Because when there is an issue on their end with an order they fail to notify you and then you have to spend hours on hold to get the issue resolved.  This time it was an Apple Watch that Best Buy had issues linking it to my AT&T account.  I wish you Best Buy the best of luck, but you have lost me.

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New Member
Posts: 8
Registered: ‎09-26-2019

Re: Losing me as a customer

Currently on hold with customer service 1 hour, 18 minutes.

 

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New Member
Posts: 8
Registered: ‎09-26-2019

Re: Losing me as a customer

It would be awesome if Best Buy had some system of checks and balances instead of running off their customers, still on hold 1 hour, 36 minutes.....

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New Member
Posts: 8
Registered: ‎09-26-2019

Re: Losing me as a customer

Finally I was able to speak to someone in the back office that keep checking in on me while on hold.  Maybe not a total lose, but Best Buy will be the last place I purchased, total time 2 hours, 11 minutes.  Hey corporate I hope you get off your butts and earn those big bucks that you get paid.

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New Member
Posts: 8
Registered: ‎09-26-2019

Re: Losing me as a customer

So today I discover Best Buy's backoffice provisioned a Samsung Phone instead of the Apple Watch and moved my delivery back a full month when it was originally two day delivery.

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New Member
Posts: 8
Registered: ‎09-26-2019

Re: Order delays.is an epidemic at BestBuy & No customer Service to boot

Best Buy lost me as a customer because of their mistakes. Best Buy equal incompetence.

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New Member
Posts: 8
Registered: ‎09-26-2019

Re: Losing me as a customer

Who Incompetent management, do you have anything to say?

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New Member
Posts: 8
Registered: ‎09-26-2019

Re: Losing me as a customer

Idiots, I can’t get my order and I can’t cancel, that’s fraud.

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Posts: 861
Topics: 47
Kudos: 244
Solutions: 54
Registered: ‎11-30-2015

Re: Losing me as a customer

Hello, Mysteryfan,

Welcome to the Best Buy Support Forums. Thanks for making your first post with us.

It's exciting to get new tech. I apologize for any unexpected delays with your order. I would be happy to double check your order status. To get in touch, please send a Private Message with your full name, email address, and phone number. You can find a link to send a Private Message in my signature.

Regards,

Fey|Social Media Specialist | Best Buy® Corporate
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