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New Member
Posts: 2
Registered: ‎09-16-2019

Laptop delayed for 3 extra weeks

I recently ordered a new Razer Blade Stealth 2019 on 9/2/19 and was expected to arrive at 9/9/19. I called in at the 9th and they told me that they didn't even order it. Then I call today 9/16/19 and they told me that they just ordered it. Meanwhile they said they would order the laptop on the 9th which I gave them the benefit doubt that they would order it. Turns out they never did and I needed this laptop (This laptop was for school, 4th week of school with no laptop). Is there a way to pay for faster shipping or get something back for incentive on wait for this long? I originally could've order this off of amazon or the microsoft store and got it with in that week. I can't do that anymore since the deal is off now. Please Help.

New Member
Posts: 3
Registered: ‎09-12-2019

Re: Laptop delayed for 3 extra weeks

i have the same problem with this exact item. costumer service said that, if i ordered it choosing in store pick up i wouldve gotten it much faster, LOL. but it says in their website delivery is 1 day faster. i just dont want to cancel it because i got it on sale

New Member
Posts: 3
Registered: ‎09-12-2019

Re: Laptop delayed for 3 extra weeks

oh and they also mentioned its not bestbuy's fault, it is the vendor's fault and it is out of their hands

New Member
Posts: 2
Registered: ‎09-16-2019

Re: Laptop delayed for 3 extra weeks

They didn't even tell me it was the vendors fault they just told me they didn't even order it. At this point, they said one more week and if I doesn't come in by then I am done with best buy. I usually trust them for these things as they are a physical vendor and I have used them over the years. But if this is what I have to deal with, as people who doesn't tell me that they don't even put in the order why? I could've ordered it from the Razer website itself but at a higher price on the 2nd and would've gotten it from the vendor itself. This doesn't make me happy at all.
New Member
Posts: 3
Registered: ‎09-12-2019

Re: Laptop delayed for 3 extra weeks

yeah same, ive been chatting them everyday, and will continue to do so till my item arrives. i hope atleast a moderator will come and look into this issue we're having.

Posts: 1,916
Topics: 189
Kudos: 57
Solutions: 45
Registered: ‎07-06-2009

Re: Laptop delayed for 3 extra weeks

Hello, vyle2012,

 

Welcome to our Best Buy Support forums! I appreciate you taking the time to post to us, though I wish it were under better circumstances. 

 

As a former college student, I understand that having a working computer is an important thing to have. The Razer Blade Stealth looks like quite the machine to get. I'm not sure why the laptop did not get ordered when you initially requested it, but I'd be happy to take a look into this with you if you have not received it yet. 

 

Can you please send me a Private Message using the button in my signature below and include your full name, phone number, email address, and the Customer Service Pin Number from the purchase receipt and/or the Order Number?

 

I look forward to hearing from you soon.

Melissa|Senior Social Media Specialist | Best Buy® Corporate
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