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New Member
Posts: 2
Registered: ‎12-08-2019

Items delivered on a wrong address

This is the second time an order of mine delivered in my old apartment.

 

 Can someone contact me?

Posts: 1,023
Topics: 22
Kudos: 154
Solutions: 115
Registered: ‎01-13-2015

Re: Items delivered on a wrong address

This may be a dumb question, but how are you ordering these products? Is it online, over the phone, in-store, or a combination? Unless there's a system glitch, the orders should ship right to the address you input at checkout. Always worth double-checking that to make sure your item(s) go where they should.

 

Depending on the carrier, you may be able to request a change of delivery or that they be held at the nearest facility (an example of this would be My UPS Choice).


I am a former Best Buy employee. While here to help, the opinions presented by me on this site do not represent the views or decisions of Best Buy and its affiliates. Authorized company representatives identified with -BBY after their names are able to address specific concerns or inquiries in greater detail.


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New Member
Posts: 2
Registered: ‎12-08-2019

Re: Items delivered on a wrong address

There's two items in there, and then i changed the address (it was for pick up at first) and then i assumed that would be fine (which is wrong on my part) until evening came and i checked that one of them is addressed on the wrong address. Shouldn't they at least use a latest address since there is no option to delete an address?

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Posts: 1,023
Topics: 22
Kudos: 154
Solutions: 115
Registered: ‎01-13-2015

Re: Items delivered on a wrong address

Ahh, okay. I think I see what happened here. Sometimes people will order multiple items at once and send them to more than one place (especially around the holidays) so if you update the fulfillment method on one item, it usually won't automatically apply to all items in the cart; you'd have to do that manually.

 

If you want to update your information, you can do so by selecting Hi, Name at the top of BestBuy.com and then clicking Account Settings > Your Info > Addresses. Under “Shipping Addresses”, you should be able to add, change, and remove shipping addresses.

 

How do I update my My Best Buy™ information?


I am a former Best Buy employee. While here to help, the opinions presented by me on this site do not represent the views or decisions of Best Buy and its affiliates. Authorized company representatives identified with -BBY after their names are able to address specific concerns or inquiries in greater detail.


Remember to Kudo a post if you like it, or Accept As Solution if it answers your query!

Posts: 512
Topics: 37
Kudos: 123
Solutions: 23
Registered: ‎10-19-2017

Re: Items delivered on a wrong address

Hi there, amier214,

 

Welcome to our Best Buy community forum! 

 

Thanks for reaching out to us when you noticed that your orders were going to an old address. As someone who likes to keep a close eye on my tracking details, I can certainly understand why that would be nerve-wracking!

 

Sam15 is correct that your products should go to the address you listed when placing your order, but I can understand how a mix-up could occur with that shipping address, especially if your order started as store pick-up.

 

Were you able to work with the carrier, and have the shipping address updated? Also, I'd be more than happy to update your address on file with us so this can go smoother going forward. For me to get started, please use the "Private Message" option to send over your full name, phone number, email, and your new address.

 

Cheers,

Elle|Social Media Specialist | Best Buy® Corporate
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