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New Member
Posts: 4
Registered: ‎06-02-2019

Item Returned but Never Received

I ordered an item November 14 and the item has been in shipment status since then, but today I received an email stating that the item was returned and I got a credit (which isn't showing up on my BBY credit card).  I never even received the item but it was returned?  Can I get some background on the situation?  

New Member
Posts: 4
Registered: ‎06-02-2019

Re: Item Returned but Never Received

Nothing yet.
Posts: 6,554
Topics: 93
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Registered: ‎12-23-2016

Re: Item Returned but Never Received

Hi, stoke_no_s,


Welcome back to the forums. I appreciate your patience waiting for my response. We're doing our best to reply to everyone as quickly as we can.


It sounds like that package was undeliverable and came back to us instead. This can happen for a number of reasons.


I'd be happy to look at that order and review it for you. Please send in a private message through the link in my signature. I'll need your name, email address, phone number, and order number.


I can also check on that refund for you while I'm at it.



Kyle R|Social Media Specialist | Best Buy® Corporate
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